Little girl with a fringe and bunches holding the palm of her hands showing with lots of paint on them. The Girl is smiling.

Privacy Policy and Cookies

Privacy Policy and Cookies

At Break, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to the Data Controller for Break. Alternatively, you can telephone 01603 670100.

Who are we?

Break is a regional children and young people’s charity and our registered charity number is 286650. Our registered address is Schofield House, Spar Road, Norwich, Norfolk, NR6 6BX.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to make a donation, sign-up for events, to play our lottery or if you register to receive our newsletter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:
• process a donation that you have made;
• process orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us;
• signing up for a fundraising challenge;
• send you communications;  
• process a grant or job application;
• communicate with you if you are a volunteer.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure. Please be reassured that we will not release your information to third parties beyond the Break network, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How we use your personal information for marketing purposes

We undertake a range of marketing activities each year. Some of this activity will rely upon the use of personal information.

Sending you communications

We want to keep you up-to-date regularly about our work, shops fundraising and campaigns. We also aim to share opportunities for you to get involved by volunteering, taking part in events, competitions and prize draws promotions. As well as highlight the work we do with our corporate partners, schools and community group networks.

Where we undertake this through email, we have your consent to do this. We use a third party The Rocket Science Group (known as Mailchimp) to send you these emails. You are able to withdraw your consent at any time by clicking on the unsubscribe link present in every email we send you.

Where we undertake this through the post, we do this it is because we have a legitimate interest to do so. We use third party printers and fulfillment houses to send you these postal communications. You are able to object to this at any time by writing to the Data Protection Officer. We will remind you of this right in every direct mail we send you.

We also use email to thank you for your donations to our shops. These emails also inform you about the money those donations have raised for us. We use a third party Eproductive Ltd to send you these emails. You are able to object at any time by clicking on the unsubscribe link present in every email you receive.

Social media

We actively use social media to engage supporters and share the work we do. Primarily this is conducted through Facebook, Twitter, Instagram, LinkedIn and YouTube. Where these platforms allow direct messaging we will encourage you to come to this website and use the contact us form to ensure your message gets to the right person in our organisation quickly.

Media production and quotes

From time to time we may capture media in the form of photographs or film, or use quotes. Where these contain personal information, are attributable to yourself or include possessions you own we will ask for your consent to use this within our marketing. You may withdraw your consent at any time by writing to

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at Schofield House, Spar Road, Norwich, Norfolk, NR6 6BX, Alternatively, you can telephone 01603 670100.

You have the right to ask for a copy of the information Break hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted using 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the URL bar of your web browser

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics cookies to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

Necessary cookies

Necessary cookies enable core functionality such as security and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

We’d like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information on how you use it. The cookies collect information in a way that does not directly identify anyone.

To find out more about cookies, visit or

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how those organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Sculpture Trails

As part of our GoGo sculpture trails, Break and the event partner (currently Wild In Art) collect data using information provided by the general public via the trail map competition and the trail App. Break and the event partner use carefully selected third party insight partners (currently Zing Insights) to process personal data for event evaluation purposes. Third party insight partners only contact participants for event evaluation purposes. General public can opt out of evaluations by writing to, this request will be passed on to the event partner.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in August 2020.