Little girl with a fringe and bunches holding the palm of her hands showing with lots of paint on them. The Girl is smiling.

Privacy policy and cookies

Privacy policy and cookies

At Break, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, social media platforms, events or subscribe to our newsletter. It shares how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy sometimes, so please check this page occasionally to ensure you’re happy with any changes. By using our above, you agree to the terms of this policy.

Any questions regarding our privacy practices should be sent by email to or in writing to the Data Controller, Break, Schofield House, Spar Road, Norwich. NR66BX. Alternatively, you can telephone 01603 670100.

Who are we?

Break is a children and young people’s charity. Our registered charity number is 286650. Our registered address is Break, Schofield House, Spar Road, Norwich, Norfolk, NR6 6BX.

How do we collect information from you?

We obtain information about you when you use our website, sign up to our events, purchase our products, use our apps, subscribe to our newsletter, make donations or contact us about our services.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

  • Process your donation
  • Process your order
  • Carry out our obligations arising from any contracts entered into by you and us
  • Arrange your fundraising challenge
  • Send you communications
  • Process a grant or job application
  • Communicate with you if you are a volunteer
  • Personalise our marketing

We review our retention periods for personal information regularly. We are legally required to hold some types of information to fulfill our statutory obligations (for example the collection of Gift Aid).

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents’ subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to process donations and send you mailings). However, when we use third-party service providers, we disclose only the personal information necessary to deliver the service, and we have a contract in place that requires them to keep your information secure.

Please be reassured that we will not release your information to third parties beyond the Break network, unless you have requested us to do so, we are required to do so by law, such as a court order, for the purposes of prevention of fraud or other crime or for marketing only where it will be used to further Break’s mission and is considered fair usage.

When you are using our secure online donation pages, your donation is processed by a third-party payment processor that specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us using the details above.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How we use your personal information for marketing purposes

We undertake a range of marketing activities each year to further the charity’s mission. Some of this activity will rely upon the careful use of personal information.

Sending you communications

We want to keep you up-to-date r on our work, shops, fundraising and campaigns. We also aim to share opportunities for you to get involved in volunteering, fundraising activities, recruitment and fostering We may highlight collaborations  with our corporate partners and community  organisations. Where we undertake this through email, we have your consent to do this. We use a third party called Mailchimp to send these. You can withdraw your consent at any time by clicking on the unsubscribe link present in every email  or contacting us using the details above.

Where we undertake this through the post because we have a legitimate interest to do so. We may use third party printers and fulfilment houses to send you these. You are able to object at any time by writing to the Data Protection Officer. We will remind you of this right in every direct mail we send you.

We also use email to thank you for your donations to our shops. These emails may also inform you how much your donations have raised. a. We will use a third party Eproductive Ltd to send you this communication. You are able to object at any time by clicking on the unsubscribe link present in every email you receive. You can contact us using the details above. Social media

We actively use social media to engage supporters and share the work we do. Where these platforms allow direct messaging   if we aren’t able to answer your question, we will advise you of how to contact  the right person in our organisation quickly.

Media production and quotes

From time to time, we may capture media in the form of photographs, film, audio or quotes. Where these contain personal information or are attributable to yourself, we will ask for your consent to use this within our marketing; this may be done verbally at an event or prior for example via email or pre event sign up. You may withdraw your consent at any time by writing to us or you can also speak to the event leader on the day of the event.

Digital advertising

In the interests of fundraising, recruitment or raising awareness of Break's mission, we may use your personal data to tailor the marketing you see on websites, app’s (including art trail apps) and social media to improve or measure its effectiveness. This may be by providing it to a 3rd party platform such as Meta with a list of email addresses which they use to select individuals to show or exclude them from seeing our advertisements or create 'Lookalike' audiences (where we can serve ads to audiences who are most similar to groups of supporters).  We will only include supporters in these lists if they have opted in to receive our marketing.

The contract terms, under which any 3rd party acts as our processor for this purpose, do not permit them to make any further use of the details we provided, and they should delete it shortly after.

We believe we have a legitimate interest in customising our social media communications in this way. If you do not wish us to do so, you can always tell us not to share your information with 3rd party platforms by contacting us at  You can also change your settings on social media, use apps to stop this kind of targeting from specific or from all advertisers.

How you can access and update your information

The accuracy of your information is important to us.  If you change your email address, or any of the other information we hold is inaccurate or out of date, please contact us using the details above.

You have the right to ask for a copy of the information Break holds about you.


Security precautions are in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted using 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the URL bar of your web browser

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will make our best effort to ensure its security on our systems.

Our use of cookies

We use the necessary cookies to make our site work.

The cookies permission pop up asks for your permission to use analytics cookies help us improve it the website. We only set these if you enable them. Using the cookies tool will set a cookie on your device to remember your preferences.

Necessary cookies

Necessary cookies enable core functionality such as security and accessibility. You may disable these by changing your browser settings, but this may affect how the website behaves and the functions you can access.

Analytics Cookies

The cookies permission popup will ask for permission to set Google Analytics cookies to help us to improve our website and services by collecting and reporting information on how you use it and to bring your advertising to further Break’s mission.  They collect information in a way that does not directly identify anyone.

We may upload your information to Google Analytics if you have signed up for our events, volunteering or recruitment to Google Analytics. For example, your age and gender. We will never use information that can identify you directly, for instance, your name or address.

Google Analytics acts as our processor, which means that they are not legally allowed to do anything further with the information we upload, other than provide you with targeted advertising about our work.

We believe we have a legitimate interest in bringing you targeting advertising about our work and to try and improve your experience on our website.

To find out more about cookies, visit or

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how those organisations process your information. We encourage you to read their privacy notices.

16 or Under

Protecting the privacy of children is of the utmost importance.  If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you agree to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Sculpture Trails

As part of our GoGo sculpture trails, Break and the event partner (currently Wild in Art) collect data using information provided by the general public. This could be a fundraising activity, the newsletter, the sale of products and the App. Break and the event partner use carefully selected third party insight partners to process personal data for event evaluation purposes. Third party insight partners only contact participants for event evaluation purposes. The public can opt out of evaluations by writing to, where this request will be passed on to the event partner.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2024.