Shop Terms and Conditions

Our Contract

Upon placing an order online to purchase a product from Break, you will receive an email confirming the receipt of your order and containing the relevant order details. This email serves as an acknowledgment of your order. Please note that the contract between you and Break is established only when Break delivers the product to you. Any products from the same order that have not been delivered are not considered part of this contract.

Furthermore, by placing an order, you confirm that you possess the legal capability to enter into binding contracts and that you are at least 18 years old. This implies that you must be of legal age and have the legal authority to make a purchase.

Description of Goods

We are committed to ensuring the accuracy of all product details, descriptions, and prices on our website at the time they are entered into the system. While we strive to offer current images of products, there might be instances where stock images are used. Please note that we have the right to reject orders in cases where there are inaccuracies in product information, including prices and promotions.

Availability

The availability of products on this website is not guaranteed and is subject to stock availability. We might not be able to notify you immediately upon placing your order if the desired items are unavailable. If this occurs, we may offer you a thoughtfully chosen alternative, or provide a refund as an option.

Cancellations and Returns

You can make a return within 30 days of receiving your order. You, the buyer, are responsible for return postage costs. We strongly advise you keep proof of posting/use a trackable service. We may not be able to refund lost items.

Once the product has been received, processed and confirmed to be in perfect, resalable condition, your refund will be processed within 14 days, minus the initial postage cost.

Please send returns to Break Fundraising Team, Schofield House, Spar Road, Norwich. Norfolk. NR6 6BX.

**For Christmas appeal items, we kindly ask you make the return within 7 days if possible so we have time to resell it.**

Privacy Policy

You can view our privacy policy here.

Delivery and Tracking

Delivery - Each item is printed to order. Please allow up to 10 working days for UK orders to arrive or 30 days for international orders to arrive. If your order hasn't arrived within in that time, please get in touch by emailing fundraising@break-charity.org.

Tracking - If your order hasn't arrived after 10 days (30 for addresses outside the UK) please get in touch as we can provide the tracking details. 

International shipping - We ship to most countries, though remember these can take longer to arrive. It's usually 15-30 days. Orders sent to international delivery addresses, will incur additional charges which are added during the checkout process.

Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.

As the buyer, you are also responsible for the cost of postage should you wish to return any items from overseas.

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