Shop Terms and Conditions
We are committed to ensuring the accuracy of all product details, descriptions, and prices on our website at the time they are entered into the system. While we strive to offer current images of products, there might be instances where stock images are used. Please note that we have the right to reject orders in cases where there are inaccuracies in product information, including prices and promotions.
The availability of products on this website is not guaranteed and is subject to stock availability. We might not be able to notify you immediately upon placing your order if the desired items are unavailable. If this occurs, we may offer you a thoughtfully chosen alternative, or provide a refund as an option.
You can make a return within 30 days of receiving your order. You, the buyer, are responsible for return postage costs. We strongly advise you keep proof of posting/use a trackable service. We may not be able to refund lost items.
Once the product has been received, processed and confirmed to be in perfect, resalable condition, your refund will be processed within 14 days, minus the initial postage cost.
Please send returns to Break Fundraising Team, Schofield House, Spar Road, Norwich. Norfolk. NR6 6BX.
**For Christmas appeal items, we kindly ask you make the return within 7 days if possible so we have time to resell it.**
Delivery - Each item is printed to order. Please allow up to 10 working days for UK orders to arrive or 30 days for international orders to arrive. If your order hasn't arrived within in that time, please get in touch by emailing email@example.com.
Tracking - If your order hasn't arrived after 10 days (30 for addresses outside the UK) please get in touch as we can provide the tracking details.
International shipping - We ship to most countries, though remember these can take longer to arrive. It's usually 15-30 days. Orders sent to international delivery addresses, will incur additional charges which are added during the checkout process.
Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.
As the buyer, you are also responsible for the cost of postage should you wish to return any items from overseas.